FAQs
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We ship worldwide. All UK & International orders over £50 benefit from free postage.
UK: If you have selected either the Standard or the Tracked 48 Hour services, please allow 3-5 working days for your parcel to arrive.
If you have selected the Tracked 24 Hour service, please allow 1-2 working days for your parcel to arrive.
International: Please allow 7-21 working days for your parcel to arrive.
*All orders placed before 2pm UK Time will be dispatched on the same working day. Orders placed after 2pm may not be dispatched until the following working day, so please factor this into your expected delivery date.
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Whilst most of our products can be washed at 30 degrees, it is worth checking the washing instructions on the specific product description. Please do not tumble dry any items.
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All our VÅGA's are adjustable at the back and have been tested on a range of head shapes and sizes to ensure they fit. Adjustable Circumference - 52cm / 62cm.
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If your new product falls short of your expectations for any reason whatsoever, you can return an item within 28 days from the date you received the item.
Products being returned must be unused and in the same condition in which you received them, including all the original tags.
For a refund or an exchange - please send your item to the following address including the completed returns slip that was sent with your original order.
Vaga Europe Limited
9 Beetham Road,
Milnthorpe, Cumbria
LA7 7QL
If you require more information, please email info@teamvaga.com
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Under the new European Union Law D.A.P (Delivered at place), all orders in the EU will be liable to duty and import taxes. In this occasion, the buyer is responsible for any charges that may accrue. Please check the import charges for your country before ordering if you are worried about import tax.
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At VÅGA, we’re committed to restoring and protecting nature in the UK. We believe it's more important than ever for businesses and individuals to strive for a healthier planet.
We're proud to be partnered with The Future Forest Company, supporting their award-winning woodland creation carbon projects to help address our residual carbon emissions. Whilst we can't claim to be fully carbon neutral, reducing our emissions is a top priority here at VÅGA with a percentage of every sale going to the superb work that The Future Forest Company carry out across the UK.
Click here to read more about our partnership with The Future Forest Company
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Here at VÅGA, we donate a percentage of every sale to the incredible work carried out by Mind Charity and The Future Forest Company. Mental health and the environment are two things we're passionate about at VÅGA and we're proud to support Mind and FFC in the fantastic work they do.